Privacy Policy

Effective Date: January 1, 2025

Sewrage Backup Pros respects your privacy. This policy explains what information we collect when you visit our website or contact us about sewage backup cleanup in Bothell, Washington, how we use it, and the choices you have. If you have questions after reading this, call us at 4259035051 and we'll walk you through it.

Information We Collect

When you reach out for service, we collect the details you give us: your name, phone number, email address, and the service address where the backup happened. If you describe the problem, we keep that description so our team knows what to expect before we arrive.

Like most websites, we also collect basic technical information automatically when you browse. That includes your IP address, browser type, device type, and the pages you view on our site. This information does not identify you by name on its own.

How We Use Information

We use your contact details to schedule your cleanup, confirm appointments, and follow up after the job is done. If you ask for a quote, we use the information you provide to put that quote together accurately.

We use website analytics to understand which pages help people most, so we can keep improving our site. We also use your information to send service updates or reminders when you ask us to, and to keep records of the work we performed at your property.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and keep the site running smoothly. Cookies are small files stored on your device that help pages load faster and let us see how visitors move through the site.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn cookies off, some parts of our website may not work as intended, but you can still call us at 4259035051 to book service.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to measure website traffic and understand how people find us. These tools collect anonymous usage data and may set their own cookies on your device.

We may also use third-party scheduling, mapping, or communication tools to help run our business. These providers only receive the information needed to perform their function, and they are expected to protect it under their own privacy policies.

Data Sharing and Disclosure

We do not sell your personal information. We share it only with trusted service providers who help us operate, such as scheduling software, payment processors, and analytics platforms, and only to the extent needed to do their job.

We may also disclose information if the law requires it, if we need to protect the safety or rights of our team or customers, or as part of a business transfer such as a merger or sale of assets. In those cases, we take reasonable steps to keep your information protected.

Data Retention

We keep your contact and service records for as long as needed to provide service, meet our legal and tax obligations, and resolve any follow-up questions about your cleanup. When that period ends, we securely delete or anonymize the information.

Website analytics data is retained according to the settings of the third-party tools we use. You can ask us to delete your personal information at any time, and we will honor that request unless we are required by law to keep it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. That includes limiting access to your details to team members who need them to schedule and perform your cleanup.

No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. If you ever suspect that your information has been compromised, call us right away at 4259035051 so we can look into it.

Your Rights

You can ask us what personal information we hold about you, request a copy, ask us to correct it, or ask us to delete it. You can also opt out of marketing messages at any time by replying STOP to a text or using the unsubscribe link in an email.

To make a request, contact us using the details at the bottom of this page. We will respond within a reasonable timeframe and will never charge you a fee for exercising your privacy rights.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, call us at 4259035051 and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.

If we make a significant change that affects how we handle your personal information, we will make it clear on our website so you can review it before continuing to use our services.

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